Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Christopher	Date	Aug 17, 2015 08:05 AM
	Department		Phone	88551
	Location		Email	solarioc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130785 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GXJWL02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	GXJWL02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:CF:CA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 17, 2015 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 17, 2015 11:42 AM	account was office, resynced and deleted with the google app, good to go	Add Attachment
Megan Thibeault	Aug 17, 2015 11:42 AM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Aug 17, 2015 11:35 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Aug 17, 2015 11:32 AM	He called and would like to know when someone can come take a look at this. I let him know that I will update the ticket and have someone give him a call.	Add Attachment
Katie Halvorson	Aug 17, 2015 08:05 AM	His Outlook says it is working offline and he has tried restarting and turning it back online and it just keeps switching back to offline and he isn't sure how to get it going. He is in all day today.	Add Attachment