Service Request Ticket

Service Request Information

CONTACT	Name	Shults, Kelsey	Date	Aug 17, 2015 08:38 AM
	Department	Student Engagement	Phone	88064
	Location		Email	shultsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110673 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	1Y39NS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y39NS1	Location	Going to PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:17:3A:2D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 17, 2015 09:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 17, 2015 09:42 AM	Her user profile had apparently become corrupted. She had nothing saved to her desktop, so I deleted the profile. She was able to successfully login and everything seemed to be in tact.	Add Attachment
Dale Goodell	Aug 17, 2015 09:03 AM	I'm heading over there now.	Add Attachment
Dale Goodell	Aug 17, 2015 09:02 AM	Task reassigned to Dale Goodell.	Add Attachment
Katie Halvorson	Aug 17, 2015 08:38 AM	When she signs onto her office computer, it doesn't load her profile correctly. She doesn't have access to any of her drives and the web browser doesn't work. And then when she gets on another computer, everything loads like it should. She has tried restarting the computer and still same issue. She is around today till 5.	Add Attachment