Service Request Ticket - # 57869

Service Request Ticket - # 57869

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Service Request Information

CONTACT	Name	Dearing, Barbara	Date	Aug 17, 2015 12:37 PM
	Department	Athletics	Phone
	Location		Email	dearingb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090568 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71TVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7F:D9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 19, 2015 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 19, 2015 04:24 PM	Completed !!	Add Attachment
Ranjit Kayastha	Aug 19, 2015 04:24 PM	I gave Barbara all her files.	Add Attachment
Ranjit Kayastha	Aug 18, 2015 04:38 PM	I was able to get the files from her old HDD. I have saved all the files. I will go and give it to her tomorrow.	Add Attachment
Ranjit Kayastha	Aug 18, 2015 03:17 PM	I still have her old HDD, I am checking it if it works so that we can see if she has some files that she needs. I did asked her and she said that everything is on her H drive but also check once and if there is anything she wants everything to be a a flash drive and give it to her.	Add Attachment
Ranjit Kayastha	Aug 18, 2015 03:15 PM	I forget to update it to AD and she was having some problem with I drive. Dave fixed that.	Add Attachment
Ranjit Kayastha	Aug 18, 2015 03:14 PM	I did the diagnostic and it showed she had a bad HDD. So I took one of the HDD from a loaner computer 20111145, did all the setup and took it to her office and changed it and bring the bad HDD back to the office.	Add Attachment
Ranjit Kayastha	Aug 18, 2015 11:00 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Aug 18, 2015 08:54 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katie Halvorson	Aug 18, 2015 08:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Aug 18, 2015 08:54 AM	It is still having the same problem this morning and she needs someone to come fix this. She is around all day today.	Add Attachment
Katie Halvorson	Aug 17, 2015 12:37 PM	She ran the updates when she came in and it took a long time to start and about half way the updates, the computer went blank. She tried to wait and nothing came back and she restarted the computer. The computer is running a repair mode for about an hour. She will let me know what the computer says after it has been completed.	Add Attachment