Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gong, Xiaopeng	Date	Aug 17, 2015 03:56 PM
	Department	Education & Leadership	Phone	89251
	Location		Email	gongx@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131106 (opens in a new window)	Bldg/Room	RWEC 226
	Service Tag	2YDBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	2ydbf12	Location	Sunny(Xiaopeng) Gong, MIA 7/25
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094370, BASE SAS for WIN v.9.4 workstation from P0094339, HLM for Windows, single user ver.7 from VISA2014004155, MPlus Base single user v7.2 from VISA2014004154, Remark Office OMR 2014 from VISA2014004159, Snagit Acad. Electronic Ver.WIN 12.2.2/MAC 3.2.3 from VISA2014004274, loaded on PERSONAL MAC laptop-Telestream ScreenFlow v5.0 from VISA2014004275; SPSS and Amos from Student Tech Campsu license(renews yearly in July)
	Wired NIC	EC:F4:BB:3C:0D:39
	Wireless NIC	80:86:F2:92:C0:B6
	Bluetooth NIC	80:86:F2:92:C0:BA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 16, 2015 12:31 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Sep 16, 2015 12:31 PM	Check Gong office and activated her SPSS software. It works just fine.	Add Attachment
Katie Halvorson	Sep 15, 2015 08:48 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Sep 14, 2015 11:27 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
John Rushing	Sep 14, 2015 10:23 AM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Sep 14, 2015 10:23 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
John Rushing	Sep 14, 2015 10:23 AM	She called and said she will be in her office tomorrow from 10am until 12pm.	Add Attachment
Kevin Thibeault	Sep 09, 2015 03:49 PM	Left VM	Add Attachment
Ryan Ripp	Aug 31, 2015 08:23 AM	Sent an email asking Gong to get back us regarding the SPSS renewal package.	Add Attachment
Kevin Thibeault	Aug 26, 2015 10:27 AM	**This is an email** Hello, You emailed us earlier this month about us helping you install a renewal package for your SPSS. We just wanted to know when you would be back on campus for us to stop by and help you out with this. Thanks You, UCS	Add Attachment
Megan Thibeault	Aug 26, 2015 10:21 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Aug 26, 2015 10:21 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Aug 26, 2015 10:21 AM	Please email this user to find out when they will be back on campus.	Add Attachment
Dale Goodell	Aug 21, 2015 11:04 AM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	Aug 21, 2015 11:04 AM	This person is gone for the summer.	Add Attachment
Dale Goodell	Aug 18, 2015 08:25 AM	Task reassigned to Dale Goodell.	Add Attachment
Katie Halvorson	Aug 17, 2015 03:56 PM	**This is an email** Hi, Megan, Hope you have enjoyed the summer so far! The SPSS you helped me to install on my laptop expires, and it asks for an installation of the renewal package. Can you help me with that? I need to use it for data analysis recently. Also, my office printer stops working a while ago,it will be great if you can take a look when you stops by. Thanks! Xiaopeng (Sunny)	Add Attachment