Service Request Ticket - # 57877

Service Request Information

CONTACT Name Beaver, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2015 08:35 AM
Department Natural Science Division Phone 88404
Location Email beaverc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140458[Edit Inv] (opens in a new window) Bldg/Room MNB 123
Service Tag FWPVN32 Description Dell Latitude 14 7450, i7-5600U, 2.6GHz,
Serial No. FWPVN32 Location Cheryl Beaver, grant laptop

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 8.1 Pro, 64bit Software Microsoft Office Pro Plus 2013 from XXXX2014004298 80/20 SHARE: Adobe Acrobat Pro v7 from P0052634 her PC desktop

Wired NIC 34:E6:D7:40:02:53


Wireless NIC 60:57:18:9C:B5:BC


Bluetooth NIC 60:57:18:9C:B5:C0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 18, 2015 03:45 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 18, 2015 03:45 PM 
Installed Sophos from CD from UCS Help Desk.
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Katie Halvorson Aug 18, 2015 08:50 AM 
Task reassigned to Dale Goodell.
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Katie Halvorson Aug 18, 2015 08:48 AM 
The computer is available tomorrow 9-1 and will be
in Scott's office in MNB 124 too.
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Katie Halvorson Aug 18, 2015 08:35 AM 
Sophos not updating and was told she needed a
newer version so when she isn't at WOU, it works.
 She is around today till 10. If someone can't
make it today, please contact her to set up
another time.
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