Service Request Ticket

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Service Request Information

CONTACT	Name	Manning, Joshua	Date	Aug 18, 2015 11:12 AM
	Department	Athletics	Phone	88516
	Location		Email	manningj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100073 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
	Serial No.	W803233VDNM	Location	Going to PDR
	CPU	Intel Core i3(3.06GHz, 4MB L3)
	OS	Unknown	Software	Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	C4:2C:03:2B:FC:CB
	Wireless NIC	D8:30:62:64:F8:BC
	Bluetooth NIC	D8:A2:5E:89:60:68

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Aug 27, 2015 09:42 AM	The two computers that Zach prepped are back on the shelf	Add Attachment
Ruby Tidwell	Aug 27, 2015 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Aug 27, 2015 08:32 AM	He is also an admin of his office computer (20100073) I think the confusion was because he is located in HWC, but listed under OPE. All admin requests completed.	Add Attachment
Ruby Tidwell	Aug 27, 2015 08:24 AM	WOU# from 105 is: 20140222 - both users added as admins	Add Attachment
Ruby Tidwell	Aug 27, 2015 07:59 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Zach Myers	Aug 26, 2015 04:59 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Aug 26, 2015 04:56 PM	Josh is located in the football office (HWC)	Add Attachment
Zach Myers	Aug 26, 2015 03:27 PM	Couldn't find his location. Emailed him for clarification. I might just be missing something, is there a hidden entrance to OPE 1st floor or is it just maintenance?	Add Attachment
Zach Myers	Aug 26, 2015 11:47 AM	Setting up 20090556 and 20090557 to be taken over.	Add Attachment
Zach Myers	Aug 26, 2015 11:43 AM	Task reassigned to Zach Myers.	Add Attachment
Megan Thibeault	Aug 26, 2015 10:20 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Aug 26, 2015 10:20 AM	Remove the XP machine and take a spare down. Update inventory	Add Attachment
Dale Goodell	Aug 21, 2015 10:55 AM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	Aug 21, 2015 10:54 AM	Users to be added as local admins: manningj overlinm	Add Attachment
Dale Goodell	Aug 21, 2015 10:54 AM	Could not read WOU numbers; area is very dark. One computer does not have monitor; plugged into projector that would not turn on (admin rights not completed for this one). Computer with monitor has been done, but this machine is running Windows XP. Suspect that machine without monitor is also running Windows XP. Both machine are 2009-vintage or older and may not be eligible for Windows 7. They want to run a remote control system with these machines, so not sure if this is compatible with Windows 7.	Add Attachment
Ryan Ripp	Aug 19, 2015 12:58 PM	**This is an email Was wondering if I can get admin rights to my computer. Still isnt letting me update hudl remotes. ********************************************* The above email was sent from Josh at noon today.	Add Attachment
Megan Thibeault	Aug 18, 2015 08:19 PM	did this get done?!	Add Attachment
Dale Goodell	Aug 18, 2015 12:48 PM	Task reassigned to Dale Goodell.	Add Attachment
Katie Halvorson	Aug 18, 2015 11:13 AM	**This is an email** 20100073 is the one in my office and Ill get the other one	Add Attachment
Katie Halvorson	Aug 18, 2015 11:12 AM	**This is an email** Can I get someone to come over and give me admin right to my computer? I need to update the remote settings for hudl. Also, if we could get it in HWC 105, the remote settings need t be updated their also. Thanks Josh	Add Attachment