Service Request Ticket - # 57883

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2015 03:25 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150069[Edit Inv] (opens in a new window) Bldg/Room CH 104
Service Tag Description Apple mac mini #Z0R7
Serial No. C07Q70CMG1J1 Location Smart Classroom Instructor's Station

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software Office for MAC from VISA2015004715

Wired NIC 38:C9:86:00:5B:AA


Wireless NIC AC:29:3A:EB:FB:16


Bluetooth NIC AC:29:3A:EB:FB:17

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 18, 2015 04:54 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Sep 18, 2015 04:53 PM 
Replaced and brought the old ones back to my desk.
 The station in CH was not connected to the
internet, so I made a local (standard) account
according to the credentials listed next to the
keyboard (user: class, pass: class)

Also removed the option to shut down in ITC 211
station

Old macminis have been updated in inventory
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Ruby Tidwell Sep 17, 2015 04:52 PM 
All mac minis prepped; ready to install
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Ruby Tidwell Sep 16, 2015 03:39 PM 
Talked with Megan, who said to ask John for a
standard 10.10 image to use
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Ruby Tidwell Sep 16, 2015 03:28 PM 
Talked with Nathan, who suggested we use the
standard image as a base, then go from there.
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Megan Thibeault Sep 16, 2015 08:24 AM 
Please work on figuring out the software setup so
we can get it all squared away with JAMF
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Megan Thibeault Sep 16, 2015 08:24 AM 
Task reassigned to Ruby Tidwell.
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Tricia Flaherty Sep 11, 2015 09:51 AM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Sep 11, 2015 09:51 AM 
Please talk with Nathan about the image for these
There is pre exsisting stations in SH122 or 123
that have music specific titles but might also be
good base setup
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Sarah Pettigrew Aug 18, 2015 03:25 PM 
NEW EQUIP SETUP: 5 Mac minis need to be setup and delivered to smart classroom instructor stations:
W#20150069[Edit Inv] - CH104
W#20150070[Edit Inv] - ED217
W#20150071[Edit Inv] - ITC211
W#20150072[Edit Inv] - SH122
W#20150073[Edit Inv] - SH123
There are also USB mice and keyboards that need to be delivered with the computers. The new equipment is on the 
shelves across from the restroom in ITC 009.
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