Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Aug 20, 2015 11:16 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150018 (opens in a new window)	Bldg/Room	PS
	Service Tag	F58MT52	Description	Dell OptiPlex 9020 Mini Tower,i7-4790(Quad 3.6GHz)
	Serial No.	F58MT52	Location	PS Security Camera Station
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Education-Office License & software assurance for WINDOWS PC from XXXX2015004715
	Wired NIC	64:00:6A:52:6C:38

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Sep 15, 2015 08:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Sep 15, 2015 08:12 AM	TV installed, CPU setup and connected. All old monitors, and old CPU removed.	Add Attachment
John Rushing	Sep 03, 2015 08:46 AM	Task reassigned to Nathan Sauer.	Add Attachment
John Rushing	Sep 03, 2015 08:46 AM	IP may need to be set in DHCP. 20110354 MAC: 18:03:73:D9:4D:BA	Add Attachment
John Rushing	Sep 03, 2015 08:44 AM	Computer has been imaged, and updated. Local account has been created. DS ControlPoint has been installed and setup on the local user.	Add Attachment
Tricia Flaherty	Sep 02, 2015 11:41 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 02, 2015 11:41 AM	Please give Nathan an update and Public Safety is asking about status	Add Attachment
Sarah Pettigrew	Aug 20, 2015 11:16 AM	NEW EQUIP SETUP: (GFA) A Dell computer needs to be setup and delivered to Public Safety. The WOU # of the new computer is 20150018 and the old computer is 20110354. There is also a TV W#20150016 that will be delivered and setup by the physical plant. The computer is on the counter by the computer stations in ITC 008.	Add Attachment