Service Request Ticket - # 57896

Service Request Information

CONTACT Name Taylor, Ella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2015 11:37 AM
Department The Research Institute Phone 88589
Location Email taylore@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140569[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 15 Retina Display #MJLT2LL/A
Serial No. C02PQ3RZG8WP Location Under 2 week counter

CPU Intel Core i7(2.5GHz quad, 6MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Office 2011 Std for MAC from XXX2014004298; SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack

Wireless NIC A4:5E:60:E4:59:9B


Bluetooth NIC A4:5E:60:E4:59:9C

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 11, 2015 01:53 PM 
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Sep 11, 2015 01:53 PM 
Installed & licensed
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Shandelle Plasker Sep 11, 2015 09:57 AM 
Task reassigned to Ruby Tidwell.
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Zach Myers Aug 26, 2015 02:41 PM 
Emailed Nancy to let her know we've got this 
scheduled
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Kevin Thibeault Aug 26, 2015 10:59 AM 
Task reassigned to UCS Tech.
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Kevin Thibeault Aug 26, 2015 10:58 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Kevin Thibeault Aug 26, 2015 10:58 AM 
****This is an email****
Hi UCS,

Ella is out of the office for a few weeks and
asked me to set up a time to have SPSS installed
on her laptop (see UCS email below).

 

Would you be able to set up the installation at
1pm on September 11th? 

 

Please confirm with a ¿work request number¿ and I
will put it on Ella¿s calendar.

 

Thanks,

Nancy
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Kevin Thibeault Aug 26, 2015 10:40 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Kevin Thibeault Aug 26, 2015 10:40 AM 
****This is an email****
Hello,

Could you please provide us with some times that
would work in your schedule for someone to stop by
and install SPSS on your device for you?

Thank You,
UCS
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Megan Thibeault Aug 26, 2015 10:22 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Aug 26, 2015 10:22 AM 
Please email the user to find out availability for this install.
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Dale Goodell Aug 20, 2015 03:53 PM 
Called; left VM.
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Tricia Flaherty Aug 20, 2015 11:37 AM 
Ella has purchased a term license of SPSS
Statistics Premium Faculty Pack
Installer for MAC of Version 23 can be found here
T:\Spss\SPSS2x_TRI TERM
licensesStatisticsPremFacPack\SPSSPremFACPackv23\Statistics
Client 23.0 Mac OS Multilingual

her Auth code info can be found here under P0098385:
T:\Spss\SPSS2x_TRI TERM
licensesStatisticsPremFacPack\SerialandPurchaseInfo.txt
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