Service Request Ticket

Service Request Information

CONTACT	Name	Borst, Sue	Date	Aug 20, 2015 03:04 PM
	Department	Business Services	Phone	88284
	Location		Email	borsts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140626 (opens in a new window)	Bldg/Room	WEL 221F
	Service Tag		Description	TROY MICR 3015dn Secure Ex Printer #01-02030-111
	Serial No.	VND3F57653	Location	Sandra Holland
	Model	01-02030-111	Hostname	sischeck.wou.edu
	Notes	1 Input Tray with Lock Print Speed: 42 pages per minute First Page Out: < 7.5 seconds Duty Cycle: 100,000 prints per month Recommended Monthly Print Volume: 1,500 to 5,000 pages Input Capacity: One (1) 100-sheet multipurpose tray \| One (1) 500-sheet locking paper tray Input Tray Options: 500-sheet locking tray OR 500-sheet tray Warranty: 1 year return to TROY RMA on the 9-2015 for USB i/O ASSY, 3015 MICR SECURE EX ROHS by Mike Soukup IP:140.211.117.16	Ink/Toner Refill
	Wired NIC	38:63:BB:04:E0:F8

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 20, 2015 04:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 20, 2015 04:07 PM	Jam reported in tray 2. Removed tray; no visible problem. Checked printer thoroughly for other jams. Still reported jam in tray 2. Removed tray 2 again, removed and re-inserted paper. Tapped all "blue" parts. Re-inserted tray 2; no more jams reported.	Add Attachment
John Rushing	Aug 20, 2015 03:21 PM	Task reassigned to Dale Goodell.	Add Attachment
John Rushing	Aug 20, 2015 03:21 PM	Dale went over to look at this.	Add Attachment
Kevin Thibeault	Aug 20, 2015 03:08 PM	Task reassigned to John Rushing.	Add Attachment
Kevin Thibeault	Aug 20, 2015 03:04 PM	Sue called in stating that their check printer has a paper jam in it. She can't see any paper jamming up the printer so should would like a tech to come by as soon as possible.	Add Attachment