Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Aug 20, 2015 04:01 PM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140002 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570DNM Printer
	Serial No.	XFN186948	Location	PDR
	Model	8570DNM	Hostname
	Notes	Print Resolution 2400 FinePoint, 40 ppm Black and Color, Ethernet, Automatic Duplex Print, Input Capacity 625 Sheets, Monthly Duty Cycle 85,000 Images, Internal Memory 512 MB standard and 2GB Max, Solid Ink Color Technology [PAGEPACK PRINTER] PIN: 4416	Ink/Toner Refill	Xerox - 108R00929 Colorqube Ink Black Cartridges (2 Sticks), Xerox - 108R00926 Colorqube Ink Cyan Cartridges (2 Sticks), Xerox - 108R00927 Colorqube Ink Magenta Cartridges (2 Sticks), and Xerox - 108R00928 Colorqube Ink Yellow Cartridges (2 Sticks)
	Wired NIC	9C:93:4E:53:AB:E9

TECHS	Submitted by	Dale Goodell	Contact	goodeld@wou.edu	88122
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Aug 24, 2015 11:41 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Zach Myers	Aug 24, 2015 11:41 AM	**This is an outgoing email** Hi Letitia, The problem was that some of the printhead jets were blocked. I cleaned inside the printer and ran some cleaning pages through, which fixed the problem. I let Marshall know while I was over there. If the problem returns, please let us know by email or by calling at 88925. Thanks, Zach Myers	Add Attachment Public
Katie Halvorson	Aug 24, 2015 11:33 AM	Status changed from (5) Completed to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Aug 24, 2015 11:33 AM	**This is an email** Just curious, since I wasn't here when the printer was worked on. Was the problem with the lines affecting the printed image able to be fixed? Thanks, Letitia	Add Attachment
Zach Myers	Aug 24, 2015 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Aug 24, 2015 10:40 AM	Ran through some cleaning pages and substituted a few jets, they all show up now. There's a good guide for this here: http://www.xerographicsupply.com/833.html? m10:post=xerox-colorqube-8570-8870-light- stripes-light-streaks-troubleshooting	Add Attachment
Zach Myers	Aug 24, 2015 10:07 AM	Task reassigned to Zach Myers.	Add Attachment
Dale Goodell	Aug 20, 2015 04:01 PM	SEP printer is printing 1/4" lines that go vertically from top to bottom through the image.	Add Attachment