Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Aug 21, 2015 03:28 PM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5P4BV52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:58:BC:44

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 04, 2015 09:36 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dyl Karbia	Sep 04, 2015 09:36 AM	I was able to get hold of Sheree and setup her new Dell Optiplex machine. It works just fine	Add Attachment
Dyl Karbia	Sep 03, 2015 02:53 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Sep 03, 2015 02:53 PM	I was able to get hold of Sheree, she's available at 8:15am on Friday.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:43 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:43 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:41 PM	********************************************* Please join to AD and ready to deploy. *********************************************	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:40 PM	Setup is completed and is ready to be delivered. It's on the shelves across from the restroom in ITC 009.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 08:40 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Aug 28, 2015 08:17 AM	Started image	Add Attachment
Sarah Pettigrew	Aug 21, 2015 03:28 PM	NEW EQUIP SETUP: A Dell computer needs to be setup and delivered to Sheree Solario in APSC 201. The WOU # of the computer is 20150084 and is on the shelves across from the restroom in ITC 009.	Add Attachment