Service Request Ticket - # 57907

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2015 03:30 PM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150085[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5P48V52 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:58:D3:E7


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact cbuehler10@wou.edu

Tracking

Entered by Date Memo
Claire Buehler
Email

Public

Entered by Date Memo
Claire Buehler Sep 11, 2015 04:27 PM
Status changed from (1) Pending to (5) Completed
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Claire Buehler Sep 10, 2015 04:21 PM
Left a voice mail. I think that everything should
be working but I called to make sure
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Megan Thibeault Sep 09, 2015 10:15 AM
Status changed from (6) Ready to Deliver to (1) Pending
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Megan Thibeault Sep 09, 2015 10:15 AM
Update on this?
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Kevin Thibeault Sep 04, 2015 03:49 PM
Letitia is back in her office now and will be
there until 5 o'clock. 
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Claire Buehler Sep 04, 2015 03:17 PM
Went over the video card on the new computer was
bad so we switched it out with a working one and
now it is hunky dory. Megan is ordering a
replacement for the machine that we took the card
from. 

She left us there when we were setting up so we
were unable to make sure she could log in and all
her drives were mapped. She will call us if she
needs further assistance. 
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Kevin Thibeault Sep 04, 2015 01:18 PM
2:30pm reschedule 
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Megan Thibeault Sep 04, 2015 09:49 AM
Task reassigned to Claire Buehler.
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Megan Thibeault Sep 04, 2015 09:49 AM
1:30pm
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Claire Buehler Sep 03, 2015 04:16 PM
Sent an email

Hello Letitia,

We have your new computer all ready to set up with
you. If you could let us know a good time for you
we would love to come over and switch them out for
you. It takes about an hour for the whole process.
If you could move all the files you want to keep
on to your H drive so it is off the local machine
then the switch should be simple. We are available
form 8-5 week days when ever campus is open.
Please let us know a time that works best for you
and we will do our best to accommodate.
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Ranjit Kayastha Aug 28, 2015 01:41 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Aug 28, 2015 01:41 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 28, 2015 01:41 PM
***********************************************
Please join to AD and ready to deploy.

***********************************************
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Ranjit Kayastha Aug 28, 2015 01:41 PM
Setup is completed and is ready to be 
delivered.

It's on the shelves across from the restroom in 
ITC 009.
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Ranjit Kayastha Aug 28, 2015 08:41 AM
Task reassigned to Ranjit Kayastha.
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Ruby Tidwell Aug 28, 2015 08:17 AM
Started image
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Sarah Pettigrew Aug 21, 2015 03:30 PM
NEW EQUIP SETUP: A Dell computer needs to be setup and delivered 
to Letitia Erckenbrack in APSC 201. The WOU # of the computer is 
20150085[Edit Inv] and is on the shelves across from the restroom in ITC 
009.
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