Service Request Ticket - # 57908

Service Request Ticket - # 57908

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Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Aug 21, 2015 03:32 PM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150086 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5P49V52	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5P49V52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:58:D6:72

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 10, 2015 03:47 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dyl Karbia	Sep 10, 2015 03:47 PM	Deliver the Dell Optiplex 9020 to Adriana office.	Add Attachment
Dyl Karbia	Sep 10, 2015 02:48 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Sep 09, 2015 02:43 PM	I called Adrianna but couldn't get of her. I was informed that she will be in the office all day Thursday.	Add Attachment
Claire Buehler	Sep 08, 2015 08:35 AM	Email We have your new PC ready to be set up. We were wondering if there was a good time for you that we could get this scheduled. We are open 8-5 Monday through Friday. We ask that you set aside an hour for set up, part of the set up requires you to log in with up present so that we can insure there will be no problems. To prepare for our visit please move all your files you would like to keep onto your H drive. When we remove your old computer anything that was left on the local machine you wont have access to. Please let us know when we can set this up for you.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:42 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:42 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:42 PM	********************************************* Please join to AD and ready to deploy. *********************************************	Add Attachment
Ranjit Kayastha	Aug 28, 2015 01:42 PM	Setup is completed and is ready to be delivered. It's on the shelves across from the restroom in ITC 009.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 08:41 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Aug 28, 2015 08:18 AM	Started image	Add Attachment
Sarah Pettigrew	Aug 21, 2015 03:32 PM	NEW EQUIP SETUP: A Dell computer needs to be setup and delivered to Adriana Carrillo-Garcia in APSC 201. The WOU # of the computer is 20150086 and is on the shelves across from the restroom in ITC 009.	Add Attachment