Service Request Ticket

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Service Request Information

CONTACT	Name	Saurer, Juli	Date	Aug 21, 2015 04:54 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	saurerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150082 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	54D5V52	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	54D5V52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:59:00:A3

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Sep 17, 2015 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Sep 17, 2015 03:47 PM	Went back over and dug around some more. Found a place online to register the mac address through remotescan; did so and tried again successfully. Juli will call if she runs into any more trouble.	Add Attachment
Ruby Tidwell	Sep 17, 2015 11:20 AM	See SR# 51686 and 56366 -- this seems to be recurring and has been previously handed over to medicat to solve. I will check back with her and try to scan once more, but then will recommend she contact medicat.	Add Attachment
Kevin Thibeault	Sep 17, 2015 10:56 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Sep 17, 2015 10:56 AM	She is still having the same issues with her scanner and would like someone to stop by again.	Add Attachment
Ruby Tidwell	Sep 16, 2015 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Sep 16, 2015 03:31 PM	Installed and tested with Juli	Add Attachment
Ruby Tidwell	Sep 16, 2015 02:30 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Sep 16, 2015 01:40 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Sep 16, 2015 01:18 PM	medicat\remotescan\RemoteScanEnterpriseASP on T:	Add Attachment
Kevin Thibeault	Sep 16, 2015 08:32 AM	She called in today wanting to know the status of her scanner and when it might be delivered.	Add Attachment
Claire Buehler	Sep 16, 2015 08:22 AM	I dont really know what that means I thought maybe you would :)	Add Attachment
Claire Buehler	Sep 16, 2015 08:22 AM	Task reassigned to Ruby Tidwell.	Add Attachment
John Rushing	Sep 15, 2015 12:37 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
John Rushing	Sep 15, 2015 12:37 PM	She needs to have remote scan installed for Medicat.	Add Attachment
Claire Buehler	Sep 10, 2015 04:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Claire Buehler	Sep 10, 2015 04:17 PM	Task reassigned to Claire Buehler.	Add Attachment
Claire Buehler	Sep 10, 2015 04:17 PM	Set up the new computer and monitor. everything appeared to be in working order. She said she would call if anything was not right. She still has the old laptop this computer is replacing so she shouldn't have any missing files.	Add Attachment
Claire Buehler	Sep 08, 2015 10:57 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Claire Buehler	Sep 08, 2015 10:57 AM	We will be in Thursday at 3:30	Add Attachment
Claire Buehler	Sep 08, 2015 08:37 AM	Email We have your new PC ready to be set up. We were wondering if there was a good time for you that we could get this scheduled. We are open 8-5 Monday through Friday. We ask that you set aside an hour for set up, part of the set up requires you to log in with us present so that we can insure there will be no problems. To prepare for our visit please move all your files you would like to keep onto your H drive. When we remove your old computer anything that was left on the local machine you wont have access to. Please let us know when we can set this up for you.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 03:24 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 03:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 28, 2015 03:24 PM	******************************************************************* Please join to AD and ready to deploy. *******************************************************************	Add Attachment
Ranjit Kayastha	Aug 28, 2015 03:23 PM	Setup is completed and is ready to be delivered. It's on the counter with the computer stations in ITC 008.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 12:29 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 28, 2015 12:29 PM	Started Imaging	Add Attachment
Sarah Pettigrew	Aug 21, 2015 04:54 PM	NEW EQUIP SETUP: A Dell computer and monitor need to be setup and delivered to Juli Saurer in SHC 111. The WOU # of the computer is 20150082 and the monitor is 20150083. The new equipment is on the counter with the computer stations in ITC 008.	Add Attachment