Service Request Ticket - # 57915

Service Request Information

CONTACT Name Braa, Dean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2015 10:05 AM
Department Social Science/ Sociology Phone 88270
Location Email braad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121268[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18JQHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:4A:26

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Aug 24, 2015 11:37 AM 
Task reassigned to Self Resolved.
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Katie Halvorson Aug 24, 2015 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Aug 24, 2015 11:37 AM 
He came back to his desk and tried logging on and
everything works now.
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Katie Halvorson Aug 24, 2015 10:05 AM 
He has tried restarting multiple times but it says
his reference account has been locked out.  He
can't get into his computer.  

He is not in today but tomorrow morning 10-12.
838-5249- call at his home to confirm this works
for tomorrow.
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