Service Request Ticket - # 57916

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2015 11:28 AM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150103[Edit Inv] (opens in a new window) Bldg/Room SAC 105
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. D25Q8032F8J9 Location Christopher Solario, SEP Asst Director

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2015004715, Parallels Desktop v.10 for Mac(free upgrade v.11)frpm VISA2015004738

Wired NIC 38:C9:86:00:DE:2F


Wireless NIC AC:29:3A:9F:8D:FF


Bluetooth NIC AC:29:3A:9F:8E:00

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 09, 2015 02:01 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Sep 09, 2015 02:01 PM 
Set up & configured.  His previous PC station is
now going to be a student station, details TBA and
he will call when they need it set up
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Ruby Tidwell Sep 09, 2015 01:13 PM 
Meeting with Christopher at 1:30 for setup
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Ruby Tidwell Sep 09, 2015 01:13 PM 
Task reassigned to Ruby Tidwell.
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Claire Buehler Sep 08, 2015 08:38 AM 
Email

We have your new Mac is ready to be set up. We
were wondering if there was a good time for you
that we could get this scheduled. We are open 8-5
Monday through Friday. We ask that you set aside
an hour for set up, part of the set up requires
you to log in with us present so that we can
insure there will be no problems. To prepare for
our visit please move all your files you would
like to keep onto your H drive. When we remove
your old computer anything that was left on the
local machine you wont have access to. Please let
us know when we can set this up for you.
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Ranjit Kayastha Aug 28, 2015 04:02 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 28, 2015 04:02 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 28, 2015 04:02 PM 
********************************************************************
Please join to AD and ready to deploy.

*********************************************************************
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Ranjit Kayastha Aug 28, 2015 04:02 PM 
Setup is completed and is ready to be delivered. 

it's on the floor across from restroom with New
Equipment sheet.
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Ranjit Kayastha Aug 28, 2015 02:44 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Aug 28, 2015 02:17 PM 
Imaging is completed. Setup needs to be done.
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Tricia Flaherty Aug 24, 2015 11:28 AM 
This is on the floor across from restroom with New
Equipment sheet, 
He is also getting T:\5. Mac
Software\Parallels\ParallelsDesktopforMACv10&11
our new Windows licensing allows us to load WIN on
MAC OS without additional purchase so use whatever
KMS method for WIN 7 Pro validation we currently have
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