Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Aug 24, 2015 03:07 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110893 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BX65V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFER from W#20090516: FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715
	Wired NIC	18:03:73:25:1D:A7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Aug 25, 2015 02:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Aug 25, 2015 02:15 PM	Exporting the document as print-pdf and then printing them from reader fixed the problem.	Add Attachment
Zach Myers	Aug 25, 2015 02:03 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Aug 25, 2015 10:31 AM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Aug 25, 2015 10:11 AM	She's in a meeting right now but will call with updated availability.	Add Attachment
Zach Myers	Aug 25, 2015 10:05 AM	Task reassigned to Zach Myers.	Add Attachment
Katie Halvorson	Aug 24, 2015 03:07 PM	When she tries to print an Adobe doc to multiple printers she has available, an error comes back and says "the adobe print engine has failed due to an unknown problem". She has tried it to Ed copier and her personal printer. She is in till 5 today.	Add Attachment