Service Request Ticket - # 57922

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2015 04:09 PM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130625[Edit Inv] (opens in a new window) Bldg/Room ACK
Service Tag 7HNVWZ1 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 7hnvwz1 Location UNKNOWN | PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0093568; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 AUG2015; Adobe CC2015 TRANSFERRED AUG2015 SR57922 LICENSE SUBSCRIPTION CANCELED MAY2016- deserialize Adobe CC2015 then reinstall Acorbat DC

Wired NIC EC:F4:BB:11:3F:20


Wireless NIC AC:7B:A1:8E:55:DF


Bluetooth NIC AC:7B:A1:8E:55:E3

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 28, 2015 03:06 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 28, 2015 03:06 PM 
done and returned yesterday
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Tricia Flaherty Aug 24, 2015 05:06 PM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Aug 24, 2015 05:06 PM 
Office 2013 upgraded Acrobat Pro DC installed and
serialized, I will deal with Adobe charge on
ORder#8208 when i Get back from Vacation
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Katie Halvorson Aug 24, 2015 04:09 PM 
She needs Word 2013, Excel 2013, and Adobe Pro
added to the computer.  The computer goes to
someone in registrar and needs to be completed by
Friday (8/28) at 5.
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