Service Request Ticket - # 57931

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2015 08:11 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110143[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34RGZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:66:E4


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rripp13@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Ripp
Email

Public

Entered by Date Memo
Ryan Ripp Aug 27, 2015 11:19 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Ryan Ripp Aug 27, 2015 11:19 AM
Task reassigned to Ryan Ripp.
Add Attachment
Ryan Ripp Aug 27, 2015 11:19 AM
All of the items requested to be moved and re-
imaged have been taken care of.
Add Attachment
Ruby Tidwell Aug 27, 2015 09:16 AM
Configured the monitors for Zig (ED201F)
Add Attachment
Ryan Ripp Aug 26, 2015 04:59 PM
1. All of Beth Jones's ED201F computing items have been 
moved to ED202F, and are good to go.
2. All of Zig's ED202H computing items have been moved to 
ED201F, and everything is good to go except for a monitor 
cable splitter issue with it not connecting to the computer 
properly. Zach has recommended that the computer have 
memory tests ran on it because it blue-screened for a 
moment. 
3. The computer that needed to be wiped (#20110876) is 
currently imaging and should be ready by tomorrow morning 
to finish the process.
Add Attachment
Megan Thibeault Aug 26, 2015 12:53 PM
please update inventory
Add Attachment
Kevin Thibeault Aug 26, 2015 08:11 AM
****This is an email****
Good Morning~

We need to have the following computer equipment
moved from Ed #201F to Ed #202F and will be
assigned to Beth Jones:

    cpu #20110143[Edit Inv]
    monitor #20110182[Edit Inv]
    monitor #20091604[Edit Inv]
    printer #20110739[Edit Inv] 

Then we need to have the following moved from Ed
#202H to Ed #201F, and will be assigned to Zig
Derochowski:

    cpu #20130730[Edit Inv]
    monitor #20130770[Edit Inv]
    monitor #20080512[Edit Inv] (this is located in Ed #202H)

Then the following computer needs to be wiped
clean and prepped for a new user (tbd):

    cpu #20110876[Edit Inv]
    monitor #20110993[Edit Inv]

If this could be done by the end of tomorrow
(August 27th) it would be greatly appreciated.

Thanks,

Darla
Add Attachment