Service Request Ticket - # 57933

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2015 08:40 AM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140297[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH8PM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH8PM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:99:8D

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Aug 26, 2015 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Aug 26, 2015 01:38 PM 
She thought the problem was happening when she logged on 
to medicat. Everything looked fine though when I was there 
and she was logged on (locally then again on medicat). 
Scanner was connected and able to scan. She will give us a 
call if it happens again.
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Ruby Tidwell Aug 26, 2015 12:58 PM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Aug 26, 2015 08:40 AM 
She called in stating that her computer sometimes
wont connect to scanner wou#20120572[Edit Inv]. She would
like someone to stop by and take a look at it
whenever possible.
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