Service Request Ticket - # 57935

Service Request Information

CONTACT Name Faaumu, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2015 09:50 AM
Department College of Education Phone
Location Email faaumua@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100068[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W803233WDNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC C4:2C:03:2C:03:E7


Wireless NIC D8:30:62:64:F9:42


Bluetooth NIC D8:A2:5E:89:60:AD

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Sep 01, 2015 05:23 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Zach Myers Sep 01, 2015 05:23 PM 
Delivered computer
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Zach Myers Sep 01, 2015 12:56 PM 
Task reassigned to Zach Myers.
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Kevin Thibeault Sep 01, 2015 12:21 PM 
Task reassigned to UCS Tech.
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Kevin Thibeault Sep 01, 2015 12:21 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Kevin Thibeault Sep 01, 2015 12:21 PM 
He called in asking if his computer could be
delivered to him today. I let him know that we
would do our best to get it there today. He ask
for someone to call him at 808-276*2011 and let
him know before you stop by.
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Zach Myers Aug 31, 2015 02:16 PM 
It's set up, I emailed Andrew to let him know 
we're ready to deliver it.
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Zach Myers Aug 31, 2015 01:46 PM 
Never mind, setting up 20100077[Edit Inv] instead.
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Zach Myers Aug 31, 2015 01:03 PM 
Setting up 20100079[Edit Inv] as a replacement.
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Ryan Ripp Aug 31, 2015 12:02 PM 
Task reassigned to Zach Myers.
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Ryan Ripp Aug 31, 2015 12:02 PM 
Please get a replacement together today
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Zach Myers Aug 26, 2015 04:54 PM 
Task reassigned to UCS Tech.
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Zach Myers Aug 26, 2015 04:19 PM 
Computer is completely unresponsive so we're just 
going to have to replace it. I emailed Andrew to 
let him know.
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Zach Myers Aug 26, 2015 03:10 PM 
Running it in verbose mode is showing a lot of I/O 
errors, once it comes to a stop I will try to run 
hardware tests and disk repairs but it is likely 
there is a problem with the hard drive.
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Pic-08262015-005.jpg
Zach Myers Aug 26, 2015 02:24 PM 
The computer was completely unresponsive so I 
brought it to the office.
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Megan Thibeault Aug 26, 2015 12:02 PM 
Task reassigned to Zach Myers.
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Kevin Thibeault Aug 26, 2015 09:50 AM 
He called in stating that he entered his username
and password in the machine this morning and it
started to load and has been stuck on that screen
ever since. He tried restarting it but hasn't been
successful logging in. He is in the office most of
the day but his number is 808-276-2011 if you can
call him before you stop by.
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