Service Request Ticket - # 57936

Service Request Information

CONTACT Name Anderson, Nicole   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2015 11:22 AM
Department Athletics Phone 88917
Location Email andersonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20090248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag H28H7K1 Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. h28h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DC:E2


Wireless NIC 00:24:2C:5B:50:5F


Bluetooth NIC 00:25:56:D3:B4:D4


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Aug 27, 2015 10:48 AM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Aug 27, 2015 10:48 AM
The two netbooks (mini-laptops?) were running
Ubuntu; they only had licenses for XP, which is
probably why.  The Vendini software didn't appear
compatible.  Nicole had another laptop in the
office that ran Windows that I recommended she use
for the ticket agent.  I checked back in later and
she said that would work fine for what they needed.
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Ruby Tidwell Aug 27, 2015 09:50 AM
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Aug 26, 2015 11:22 AM
****This is an email****
Hello,

I have two netbooks (20090248[Edit Inv] and 20090249) that I
am trying to download the Vendini Ticket Agent
onto so that they can be used for our upcoming
athletic events, however every time I try to run
the down load, an error occurs on the device..

I'm not 100% sure that these netbooks have a
compatible operating system for the Vendini Ticket
Agent, but would like to update them so that they
do. If I could get some help some time today that
would be wonderful.

Thank you for your time,

Nicole Anderson

***
She is available anytime today before 2pm and
anytime tomorrow between 10am and 2pm. 
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