Service Request Ticket - # 57937

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2015 03:41 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120892[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B009257 Location PDR

Model ColorQube 8870 Hostname lab-24hourroom/studentlounge.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414

Wired NIC 9C:93:4E:86:98:D2

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 09, 2015 03:40 PM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Aug 26, 2015 04:20 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Aug 26, 2015 04:20 PM 
Task reassigned to Megan Eichler.
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Zach Myers Aug 26, 2015 04:18 PM 
Error code begins with 91,720. I called Xerox and 
they'll be sending a technician. They gave me the 
code 20738937[Edit Inv].
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Megan Thibeault Aug 26, 2015 03:56 PM 
right side grinding noises, no error codes
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Megan Thibeault Aug 26, 2015 03:43 PM 
Task reassigned to Zach Myers.
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Megan Thibeault Aug 26, 2015 03:43 PM 
Please go down and see if you can get an error code
we need to call xerox today
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Kevin Thibeault Aug 26, 2015 03:41 PM 
He called in stating that this printer is not
working and when turning the device on it makes a
rattling noise. This printer is located in the 24
hour lounge and is ready to be looked at whenever
possible.
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