Service Request Ticket - # 57940

Service Request Information

CONTACT Name Lerum, Wilburta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2015 09:06 AM
Department Student Engagement Phone 88655
Location Email lerumw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110212[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22-inch WFP Monitor
Serial No. CN0U829K7287216SHA3M Location PDR
TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Aug 27, 2015 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Aug 27, 2015 09:37 AM 
Java was prompting her to update, and giving an 
outdated version error.  I explained the banner 
debacle and showed her how to proceed without 
updating.
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Ruby Tidwell Aug 27, 2015 09:22 AM 
chrome://flags/#enable-npapi
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Ruby Tidwell Aug 27, 2015 09:17 AM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Aug 27, 2015 09:06 AM 
She called in stating that she was trying to get
into banner and she kept getting the error message
that the Java plugin is vulnerable and should be
updated. I tried walking her through updating her
Firefox but she still was having trouble. She
would like someone to stop by as soon as possible
and will be in her office.
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