Service Request Ticket - # 57941

Service Request Information

CONTACT Name Menear, Carla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2015 10:39 AM
Department Creative Arts Phone 88275
Location Email menearc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110311[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4510/DT Laser Printer
Serial No. ART388077 Location PDR

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer Maint: Maint Kit from VISA2014004539 SR56486; Maint Kit (110 V) from VISA2015004754 SR57941 SEPT2015; Feed Roller Kit from VISA2015004895 SR58733 NOV2015; Transfer roll from VISA2015004896 SR58733 NOV2015; Maint Kit, Feed Roll Kit, Transfer Roll from VISA2015004913 SR58733 DEC2015; Guide Assembly from VISA2015004953 SR58733 DEC2015 Ink/Toner Refill

Wired NIC 00:00:AA:FA:60:01

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 01, 2015 02:29 PM 
Status changed from (3) Order in Process to (5) Completed
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Dyl Karbia Sep 01, 2015 02:29 PM 
I was able to get access to the room in Maaske
Hall where the printer is located. I replace the
fuser unit and some rollers in the printer. It
work just fine the only message it was give is to
low toner.
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Megan Thibeault Sep 01, 2015 10:55 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Aug 27, 2015 11:03 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Aug 27, 2015 11:03 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Aug 27, 2015 11:03 AM 
PR#8689
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Kevin Thibeault Aug 27, 2015 10:39 AM 
****This is an email****
Hello Megan,
As per my voice message to you this morning, the
small printer in the CJ copy room MA 219 is
printing light in spotty areas.
A Faculty changed the toner however it didn't seem
to make a difference. Also when he changed the
toner he noticed there was 
a piece of metal that is bent in the toner area
and may cause bigger problems later.
If you are unable to fix the print issue today I
am out of the office tomorrow and all next week,
however Sue Denoyer will be in 
the office and can help you.

Thank you!

 Carla Menear
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msg0004.wav