Service Request Ticket - # 57948

Service Request Information

CONTACT Name Morgan, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2015 08:08 AM
Department The Research Institute Phone 88754
Location Email morgans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110710[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 3BH3PS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office 2010 Pro Plus from P0085122 installed as Office 2007, transferred from 2008101 SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 with FREE UGRADES for BOTH to SPSS18 from P0071702, CorelDraw Graphics Suite X6 from VISA2013003881, NVivo v9 from P0084786

Wired NIC 18:03:73:50:6A:E2

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Aug 28, 2015 09:41 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ruby Tidwell Aug 28, 2015 09:41 AM 
Computer recognized connection but had no internet 
access; talked with Paul and we activated a new 
port to get her going again.
 Add Attachment
Ruby Tidwell Aug 28, 2015 08:19 AM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Kevin Thibeault Aug 28, 2015 08:08 AM 
She called in stating that she didn't have
internet access and that she couldn't access her
"I" drive either. I asked her to restart her
computer and she couldn't get past the log in
screen. She would like someone to come down and
take a look at it as soon as possible.
 Add Attachment