Status changed from (2) Scheduled to (5) Completed

she will be on campus Monday the 12th to test.

Task reassigned to John Rushing.

Status changed from (1) Pending to (2) Scheduled

****This is an email****
Hi~ I thought this task was complete, but it is not.

WOU # 20110135, Todd Hall 337

The instructor, Roseann Kendall cannot:
* log on to the computer
* can't hook up to the printer (PY-Maslow)

Can someone please take a look tomorrow morning? 

I HAVE THE KEYS TO LET THE TECH INTO THE OFFICE. 
PLEASE FIND LINDA KUNZE FOR ACCESS TO THE ROOM. I
WILL BE AVAILABLE ALL DAY ON TUESDAY.

Thank you!

Status changed from (7) Waiting for Contact to (5) Completed

called the main desk (88344) to ask if she's been
around.  They don't expect to see her till monday
the 28th and she can verify then.

Task reassigned to Service Request Desk.

left VM at 88374.

I noticed that the account was disabled in AD.  
She did not get a new arrival notice to be re-
activated. McEvelly fixed the account.  She may 
need to change her password. 

The network connection is totally fine -- logged
in and connected no problem.

The issue might be in her account (I've seen other
nursing people have similar issues).  Tried to add
her as an admin to check this, but the username
wasn't recognized.  Might it have to do with that?

Paul checked the jack, he says it looks good.

Left VM

Whatever tech went over and looked at it did not
update this service request.  She is not in the
office and no one is there to let me in.  
I see a lot of traffic going to and from its IP
address and I can ping it just fine, so it is not
a network port issue

Task reassigned to Tom Groves.

McEvilly believes that there is a bad network
connection in Todd 337, which is why Roseann is
unable to log in to that computer after recently
switching rooms. She is able to successfully log
into Portal on her personal devices, so her
information is correct in the system. Her new
contact number is (88374).