Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Aug 28, 2015 01:11 PM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20101010 (opens in a new window)	Bldg/Room	HWC Football Office
	Service Tag		Description	Apple iPad2 with Wo-Fi 32GB - Black #MC770LL/A
	Serial No.	SDN6FQT1ZDFHY	Location	loaned to Arne Ferguson, FOOTBALL
	CPU	1GHz dual-core Apple A5
	OS	iOS 7	Software
	Wireless NIC	A4:D1:D2:39:6A:D4
	Bluetooth NIC	A4:D1:D2:39:6A:D5

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kevin Thibeault	Aug 28, 2015 04:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 28, 2015 02:16 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Aug 28, 2015 02:16 PM	all fixed, please call for him to pick up	Add Attachment
Kevin Thibeault	Aug 28, 2015 01:11 PM	The iPad is sitting up here at the SRD with a sticky note on it.	Add Attachment
Kevin Thibeault	Aug 28, 2015 01:11 PM	Arne's assistant just dropped off Arne's Ipad for Football. Arne is unable to access Icloud, and has requested that it be ready go for him to use by 4:00PM tonight for practice. I told him it depended on our work Tech work load here but that we would try our best.	Add Attachment