Service Request Ticket - # 57958

Service Request Information

CONTACT Name Haralson, Connie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2015 08:19 AM
Department Registrar’s Office Phone
Location Email haralsonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130856[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Z6V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Z6V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:58:5A

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Aug 31, 2015 10:21 AM 
Task reassigned to Self Resolved.
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Megan Thibeault Aug 31, 2015 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Ryan Ripp Aug 31, 2015 09:53 AM 
She just emailed in saying that she has figured it 
out and no longer needs assistance.
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Ryan Ripp Aug 31, 2015 08:19 AM 
Connie is having a hard time accessing the listed 
computer's programs, specifically InDesign, with 
her WOU laptop through Remote Desktop. Her contact 
number is 88187.
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