Service Request Ticket - # 57960

Service Request Information

CONTACT Name Poole, Jesse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2015 08:45 AM
Department Student Success & Advising Office Phone 88083
Location Email poolej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110004[Edit Inv] (opens in a new window) Bldg/Room SAC 118
Service Tag G1FR2Q1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. G1FR2Q1 Location Conference room

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163

Wired NIC 5C:26:0A:6C:9A:4A


Wireless NIC A0:88:B4:7B:89:A8


Bluetooth NIC D0:DF:9A:3D:3F:6C

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Aug 31, 2015 09:39 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia Aug 31, 2015 09:39 AM 
I was able to get hold of Jesse and help him
resolve the problem with his machine freezing
constantly when gone in sleep mode.
 Add Attachment
Dyl Karbia Aug 31, 2015 08:53 AM 
Task reassigned to Dyl Karbia.
 Add Attachment
Ryan Ripp Aug 31, 2015 08:45 AM 
Jesse is experiencing an issue with one of the 
office laptops, in that it continually freezes 
when set to sleep mode. He would like to be 
contacted at (88428) instead of his listed number.
 Add Attachment