Service Request Ticket - # 57964

Service Request Ticket - # 57964

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Service Request Information

CONTACT	Name	Groshong, Cara	Date	Aug 31, 2015 10:47 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20131033 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL142537	Location	PDR Broken
	Model	P8860/DN	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: Was replaced with WOU#20150421	Ink/Toner Refill
	Wired NIC	9C:93:4E:4D:97:83

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 09, 2015 09:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Sep 09, 2015 09:53 AM	Updated the driver on Krusty. Once they restart they should have color. I tested this on three computers and told Emily in the front and she will pass it along.	Add Attachment
John Rushing	Sep 09, 2015 08:36 AM	Task reassigned to John Rushing.	Add Attachment
Katie Halvorson	Sep 08, 2015 11:08 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Sep 08, 2015 11:07 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Sep 08, 2015 11:07 AM	**This is an email** Hi, I'm following up on our color printer that still won't print in color. We have a need to be able to print in color asap and I'm wondering if we know anything about getting Wolf fixed? If it can't be fixed we need to make alternate arrangements for printing. Thank you! Cara Cara Groshong	Add Attachment
Ranjit Kayastha	Aug 31, 2015 12:01 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ranjit Kayastha	Aug 31, 2015 11:04 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryan Ripp	Aug 31, 2015 10:47 AM	**This is an email** Hi, Wolf was printing in color fine on Thursday, the last time I used it. Today it will only do b&w. It's happening to others who print to Wolf as well. WOU #20131033 FYI - we've restarted Wolf and our computers, same result. No options available in printer properties to change away from b&w, we've tried several different things but get same result. Thanks for the help! :) Cara	Add Attachment