Service Request Ticket - # 57967

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2015 11:09 AM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE

Wired NIC B8:CA:3A:8E:44:01

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 24, 2015 02:29 PM 
Completed re-imaging Stacy computer and loaded the
the special software she requested the machine
works just fine.
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Dyl Karbia Sep 22, 2015 11:56 AM 
I am meeting with Stacy at 2:00pm today.
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Dyl Karbia Sep 21, 2015 02:42 PM 
Check at DFSC and realize that that both entrance
was lock. I return to the office and called Stacy
but couldn't get hold of her. I left a voice
message for her to give us a call.
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Katie Halvorson Sep 21, 2015 10:51 AM 
Called and let her know you will make it at 230 or
little after.
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Katie Halvorson Sep 21, 2015 10:44 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Sep 21, 2015 10:44 AM 
She is not available at 1 but around now till 1
and then after 230.  Please let her know when you
will be there.
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Megan Thibeault Sep 17, 2015 01:01 PM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Sep 17, 2015 01:00 PM 
Task reassigned to UCS Tech.
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Kevin Thibeault Sep 16, 2015 01:12 PM 
She called in stating that she would like someone
to help her with this at 10 AM Monday morning 9/21.
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Dyl Karbia Aug 31, 2015 11:20 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Aug 31, 2015 11:20 AM 
I was able to get hold of Stacy and she informed
me that she will be available on next week Monday
at 1:00pm.
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Ryan Ripp Aug 31, 2015 11:09 AM 
Stacy is receiving this error on her machine, 
and will be leaving for the rest of the day. 
However, she will be back on September 15th, 
and would like to be contacted then in order to 
set up a meeting to find a solution.
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