Service Request Ticket

Service Request Information

CONTACT	Name	McDowell, Linda	Date	Aug 31, 2015 11:11 AM
	Department	The Research Institute	Phone	8-8503
	Location		Email	mcdowelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140403 (opens in a new window)	Bldg/Room	TODD 244
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02NW59ZG5RP	Location	Linda McDowell
	CPU	Intel Core i7(1.8GHz, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wireless NIC	34:36:3B:5D:CB:F6
	Bluetooth NIC	34:36:3B:5D:CB:F7

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Sep 22, 2015 09:36 AM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Sep 22, 2015 09:36 AM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Sep 22, 2015 09:36 AM	She said it was something that was figured out on her time and it working now.	Add Attachment
John Rushing	Sep 09, 2015 10:08 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Sep 09, 2015 10:08 AM	left VM	Add Attachment
Megan Thibeault	Sep 09, 2015 08:57 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Sep 09, 2015 08:57 AM	WHY HAS NO ONE DOES THIS OR CONTACTED LINDA?!?!?!?	Add Attachment
Ryan Ripp	Aug 31, 2015 11:11 AM	Linda would like help adding email accounts to both her phone and her iMac. The types of accounts that she would like to add are her iCloud and one from a previous university.	Add Attachment