Service Request Ticket

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Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Aug 31, 2015 12:22 PM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150025 (opens in a new window)	Bldg/Room	ITC 206
	Service Tag		Description	Apple iMac 27-inch #Z0QW
	Serial No.	D25Q7072FY13	Location	Jen Bracy- replaced with 20240412
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	Office for MAC from VISA2015004715, Adobe CC2015(named user) match Full MAC suite like ITC210;
	Wired NIC	98:5A:EB:E4:49:AB
	Wireless NIC	AC:29:3A:9E:B6:09
	Bluetooth NIC	AC:29:3A:9E:B6:0A

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 14, 2015 01:21 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Babatunde Idahor	Oct 14, 2015 01:20 PM	Refer to SR#:58389	Add Attachment
Babatunde Idahor	Oct 14, 2015 01:12 PM	As discussed, Jeanie copied her files to her H: drive from her old machine - that way she can access her data on her new iMac. I wasn't at work yesterday, but I can check in with her later on in the day to confirm the status.	Add Attachment
Megan Thibeault	Oct 12, 2015 03:14 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Oct 12, 2015 03:14 PM	please update task with what you did/spoke with Jen about	Add Attachment
Kevin Thibeault	Oct 12, 2015 02:11 PM	**This is an email** Hi - John R. came and set up my new office computer but had to leave for a doctor's appointment before we got any of my files transferred. He said he'd send someone over with a firewire to do it, as the size of all the files made moving them to the network and copying them that way prohibitive. No one has come, so I called the help desk, but still no word. I currently cannot have network access on both, so it's making it very difficult. I have to leave now, so maybe someone can help get the file transfer process started tomorrow morning? I'll be in around 8:15am, and head to class at 9am. Thanks, Jen	Add Attachment
Kevin Thibeault	Oct 12, 2015 12:57 PM	Please talk with Megan before going on this task.	Add Attachment
Kevin Thibeault	Oct 12, 2015 12:04 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Oct 12, 2015 12:04 PM	She called and stated that John was going to come by today with a FireWire to help transfer data. She wanted to make sure someone can still come by with the wire even though John is out for the day.	Add Attachment
John Rushing	Oct 08, 2015 08:12 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Oct 08, 2015 08:12 AM	Delivery scheduled for 9:30am Monday Oct 12th	Add Attachment
John Rushing	Oct 07, 2015 02:02 PM	left VM to schedule delivery	Add Attachment
John Rushing	Oct 07, 2015 02:02 PM	The computer was setup similar to ITC 210. ITC 210 printers were installed, Adobe CC2015, and MS office 2011 were installed. We will need to install Keynote under her applied.	Add Attachment
Megan Thibeault	Oct 07, 2015 01:38 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 07, 2015 01:38 PM	was this the machine you setup for Jen?	Add Attachment
Tricia Flaherty	Sep 28, 2015 10:04 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 28, 2015 10:04 AM	Adobe CC2015 Full MAC to match LAB ITC210 she will be a named user as well: T:\Adobe CCE\CCEPackages\CC2015\AdobeCC2015FULL_MAC	Add Attachment
Sarah Pettigrew	Aug 31, 2015 02:52 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Sarah Pettigrew	Aug 31, 2015 12:22 PM	NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to Jen Bracy in ITC 206. The WOU # of the new computer is 20150025 and the old computer is 20101387. The new equipment is on the counter in ITC 008 near the computer stations.	Add Attachment