Service Request Ticket - # 57977

Service Request Ticket - # 57977

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Service Request Information

CONTACT	Name	Kunze, Linda	Date	Aug 31, 2015 02:09 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091198 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8860/DN Color Laser Printer
	Serial No.	HAV134059E	Location	PDR
	Model	P8860/DN	Hostname	psycolor.wou.edu
	Notes	NOT A STUDENT TECH PRINTER IP:140.211.116.15	Ink/Toner Refill
	Wired NIC	00:00:AA:D2:AC:B9

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kevin Thibeault	Sep 16, 2015 01:09 PM	Task reassigned to Service Request Desk.	Add Attachment
Kevin Thibeault	Sep 16, 2015 01:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Thibeault	Sep 16, 2015 01:09 PM	Fixed a print driver behind the scenes and was able to have the printer only print in color. Called her and notified her that she should be able to only print in color and to let us know if she has problems.	Add Attachment
Kevin Thibeault	Sep 16, 2015 12:19 PM	She called in stating that she has asked for this printer to print only in color all of the time and she has requested this multiple times and its still printing in black and white at times. She would like it to be done correctly this time. She is available all day today and tomorrow.	Add Attachment
Ranjit Kayastha	Sep 14, 2015 10:07 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Sep 14, 2015 09:47 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 14, 2015 09:47 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 14, 2015 09:47 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 14, 2015 09:47 AM	NOT PRINTING IN COLOR	Add Attachment
Zach Myers	Aug 31, 2015 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Aug 31, 2015 03:44 PM	John and I spent a while looking at the problem, turns out on the network there was an option under "predefined configurations" that wasn't allowing anyone to touch the black and white settings. That setting has been changed and the problem should now be resolved. I emailed Linda to let her know.	Add Attachment
Zach Myers	Aug 31, 2015 02:29 PM	Task reassigned to Zach Myers.	Add Attachment
Ryan Ripp	Aug 31, 2015 02:09 PM	**This is an email** Hello~ We have a color printer in Todd 317. For some reason it is not printing in color. Can someone assist? I have checked ... we have plenty of "color" sticks in the machine and I've checked the printer settings. Looks all good, but it's still not printing in color. WOU # 20091198 - The room is always open, so please come by at your earliest convenience. Thanks!	Add Attachment