Service Request Ticket

Service Request Information

CONTACT	Name	Campbell, Darla	Date	Sep 02, 2015 09:29 AM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34RGZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:66:E4

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Mike Soukup	Sep 08, 2015 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Sep 08, 2015 10:56 AM	Beth Jones is not setup in Banner. I sent a request to Faye Whitenack to set her up.	Add Attachment
Michael Ellis	Sep 03, 2015 11:08 AM	Task reassigned to Mike Soukup.	Add Attachment
Michael Ellis	Sep 03, 2015 11:08 AM	I'm assuming it's because they don't appear in the wou_util.banner_users view	Add Attachment
Megan Thibeault	Sep 03, 2015 11:00 AM	Task reassigned to Michael Ellis.	Add Attachment
Megan Thibeault	Sep 03, 2015 11:00 AM	thoughts?	Add Attachment
Ruby Tidwell	Sep 03, 2015 10:57 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Sep 03, 2015 10:57 AM	This is for Beth Jones' station, a new hire. Darla can log on to banner on the computer, but Beth does not have the banner icon option in Portal.	Add Attachment
Ruby Tidwell	Sep 03, 2015 09:09 AM	Task reassigned to Ruby Tidwell.	Add Attachment IMG_1358.JPG
Ryan Ripp	Sep 02, 2015 09:29 AM	**This is an email** Good Morning~ We need to have cpu #20110143 configured to be able to access Banner. Currently,it says the plug in is not supported. The computer is located in ED #202 Thanks, Darla (8-8788)	Add Attachment