Service Request Ticket - # 58007

Service Request Information

CONTACT Name Amerson, Ingrid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2015 01:37 PM
Department The Research Institute Phone 88334
Location Email amersoi@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150105[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E7240 i7-5600U, 2.6GHz, 4M cache
Serial No. 4q3cz52 Location PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715

Wired NIC 20:47:47:C6:2F:1D


Wireless NIC 94:65:9C:37:47:CC


Bluetooth NIC 94:65:9C:37:47:D0

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 28, 2015 10:14 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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John Rushing Sep 28, 2015 10:14 AM 
delivered at 9am
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John Rushing Sep 28, 2015 08:27 AM 
scheduled for 9am on 9/28/15
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John Rushing Sep 25, 2015 08:27 AM 
sent email to setup delivery time.
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John Rushing Sep 24, 2015 10:21 AM 
Hi John,
Ingrid is not in the office yet this morning.  I 
left a note for her to call you about her laptop.



Dawn Brown
The Research Institute at Western Oregon 
University
345 N Monmouth Ave
Monmouth OR 97361
Phone 503-838-8486
Fax 503-838-8150
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John Rushing Sep 24, 2015 08:51 AM 
I called, co-worker is looking for her and will 
call back to setup time.
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Ruby Tidwell Sep 23, 2015 10:18 AM 
Ingrid emailed me and would like this delivered
today.  She is available.
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John Rushing Sep 22, 2015 01:26 PM 
called and someone in her office said she was out 
of the office today but will be in tomorrow.
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John Rushing Sep 22, 2015 12:28 PM 
Moved in AD
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Megan Thibeault Sep 22, 2015 11:19 AM 
Task reassigned to John Rushing.
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Megan Thibeault Sep 22, 2015 11:19 AM 
any chance you can get this done today?
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Katie Halvorson Sep 21, 2015 12:05 PM 
She is around today except 330-430.  You are
welcome to come if she isn't there.  Wednesday she
is around anytime after 930.

88334-call before coming over.
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Ruby Tidwell Sep 17, 2015 10:30 AM 
Sent email for setup availability
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Ranjit Kayastha Sep 11, 2015 04:50 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Sep 11, 2015 04:50 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Sep 11, 2015 04:50 PM 
***********************************************
Please join to AD and is ready to Deploy.

************************************************
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Ranjit Kayastha Sep 11, 2015 04:49 PM 
Setup is completed and ready to be delivered.
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Ranjit Kayastha Sep 03, 2015 10:16 AM 
Task reassigned to Ranjit Kayastha.
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Sarah Pettigrew Sep 02, 2015 01:37 PM 
NEW EQUIP SETUP: A Dell laptop, monitor, and docking station 
need to be setup and delivered to Ingrid Amerson in TODD 119. 
The WOU # of the laptop is 20150105[Edit Inv], the monitor is 20150106[Edit Inv] 
and the docking station is 20150124[Edit Inv]. The new equipment is on 
the shelves across from the restroom in ITC 009.
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