Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	Sep 02, 2015 03:34 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140297 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GH8PM22	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	GH8PM22	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0095365
	Wired NIC	34:17:EB:D4:99:8D

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 03, 2015 02:41 PM	Task reassigned to Self Resolved.	Add Attachment
Dyl Karbia	Sep 03, 2015 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 03, 2015 11:00 AM	I was able to get hold of Diane regarding this request. She informed me that the scanner seems to be working fine at the moment. I asked her to observe the scanner and if it re-occurs we will sent out a tech to look at it.	Add Attachment
Ryan Ripp	Sep 02, 2015 03:34 PM	Diane is having trouble keeping her scanner connected to to her computer; in that, it is constantly reading the "interface not connected" error message and not working for days on end. However, it does work occasionally, she's just sick of dealing with it not working more often than not.	Add Attachment