Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Nicole	Date	Sep 03, 2015 11:18 AM
	Department	Athletics	Phone	88917
	Location		Email	andersonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100659 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	SC02FDZTVDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734
	Wired NIC	10:9A:DD:67:B2:40
	Wireless NIC	E0:F8:47:2F:BA:8C
	Bluetooth NIC	E0:F8:47:2F:BA:8D

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 03, 2015 12:22 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Sep 03, 2015 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 03, 2015 12:22 PM	I was able to get hold of Nicole and help her resolve the problem with key chain pop ups.	Add Attachment
Kevin Thibeault	Sep 03, 2015 11:19 AM	**This is an email** The operating system also needs updated on this computer to be able to run the ticketing software for athletic events. Thanks	Add Attachment
Kevin Thibeault	Sep 03, 2015 11:18 AM	**This is an email** Hello, I have a MacBook here that keeps asking for a keychain password? I'm not sure what to do, because I don't know the key chain password. I was told to contact you if the computer kept doing this, which it has been. The number on the MacBook is 20100659. I will be available today until 1:45 if someone could come check this out, that would be great. Thanks, Nicole Anderson	Add Attachment