Service Request Ticket - # 58021

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2015 11:22 AM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110620[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 8R5HLS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro Software MS Office 2010 Pro Plus from P0084381 installed as Office 2007; FileMaker Pro(v.13) license from P0093048

Wired NIC 18:03:73:4F:BC:E1

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Kevin Thibeault Sep 03, 2015 11:25 AM 
Task reassigned to Service Request Desk.
 Add Attachment
Kevin Thibeault Sep 03, 2015 11:25 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Kevin Thibeault Sep 03, 2015 11:25 AM 
Restarted computer and the printer is now printing
documents.
 Add Attachment
Kevin Thibeault Sep 03, 2015 11:22 AM 
She called in stating that she was unable to print
a document she needed. I walked her through
reconnecting her computer to the printer and she
was still unable to printer and received the error
message "Some printing functionality is
unavailable". She would like someone to come take
a look at it as soon as possible and will be in
her office the rest of the day.
Add Attachment