Service Request Ticket

Service Request Information

CONTACT	Name	Foster, David	Date	Sep 03, 2015 12:07 PM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
	Serial No.	3169ZQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B3:90:60

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Sep 14, 2015 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Sep 14, 2015 12:27 PM	Completed !	Add Attachment
Ranjit Kayastha	Sep 14, 2015 12:27 PM	Installed Microsoft office 2013 in all three computers.	Add Attachment
Megan Thibeault	Sep 14, 2015 09:48 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Sep 14, 2015 09:48 AM	Anytime before 3pm today	Add Attachment
Dyl Karbia	Sep 11, 2015 04:25 PM	Check his office and he wasn't around	Add Attachment
Dyl Karbia	Sep 03, 2015 01:54 PM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Sep 03, 2015 12:07 PM	He called in asking if we could add Microsoft Office 2013 onto his computer in his office TODD 327 wou#20110213 and to two other computers in TODD 307 WOU#'s 20130666 and 20130667.	Add Attachment