Service Request Ticket - # 58031

Service Request Information

CONTACT Name McGrew, Cat   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2015 08:04 AM
Department VP Academic Affairs/Provost Phone 88674
Location Email mcgrewc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130864[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43N8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43N8V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:88:80

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 04, 2015 11:25 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia Sep 04, 2015 11:25 AM 
I was able to get hold of Cat and realize the
reason she couldn't print from the web browser is
it was out of date. Uninstalling and reinstalling
the printer driver solve the problem.
 Add Attachment
Dyl Karbia Sep 04, 2015 10:37 AM 
Task reassigned to Dyl Karbia.
 Add Attachment
Ryan Ripp Sep 04, 2015 08:35 AM 
Left VM, waiting for reply.
 Add Attachment
Ryan Ripp Sep 04, 2015 08:34 AM 
Calling to find the availability.
 Add Attachment
Ryan Ripp Sep 04, 2015 08:04 AM 
****This is an email****
As of late today, the main printer/copier has 
stopped printing documents from internet (other 
sites, our website, ) as well as foxitreader 
docs, or just now, word doc.  However, it does 
work if simply copying rather than transmitting 
docs.

Printer is:  AD-ProvostCopier on krusty

Harddrive is:  20130864[Edit Inv]

Could you expedite solution on Friday?  thanks!  
Cat
 Add Attachment