Service Request Ticket - # 58036

Service Request Ticket - # 58036

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Sep 04, 2015 04:07 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101448 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44TWJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:5C:53

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 08, 2015 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 08, 2015 03:47 PM	Completed setting up Jen Microsoft Outlook.	Add Attachment
Katie Halvorson	Sep 08, 2015 02:30 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Sep 08, 2015 02:30 PM	**This is an email** But Outlook mail and Calendar haven't been set up.	Add Attachment
Dyl Karbia	Sep 08, 2015 02:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 08, 2015 02:26 PM	I was able to get hold of Jan and upgraded her to office 2013. It work just fine.	Add Attachment
Katie Halvorson	Sep 08, 2015 01:35 PM	**This is an email** Dyl was just here and removed Microsoft Office 2007 (or whichever version it was) and updated my computer to 2013. I use Outlook exclusively and discovered just now that he did not set it up. Would someone please come over and set it up? I can't even try to do it myself because I get the erro	Add Attachment
Claire Buehler	Sep 08, 2015 11:01 AM	Task reassigned to Dyl Karbia.	Add Attachment
Claire Buehler	Sep 08, 2015 08:28 AM	Email Just wondering if you were in the office this morning so that we could take a look at upgrading your office 2007	Add Attachment
Kevin Thibeault	Sep 04, 2015 04:07 PM	**This is an email** My students are using Office 2010 and I am still on 2007. I am trying to write office procedures but it is impossible for me to write a procedure for them when I don¿t have access to Office 2010. May I get that installed on my computer (20101448) please? She will be in her office all day today and Monday. Thank you. Jan	Add Attachment