Service Request Ticket - # 58049

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2015 10:19 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140371[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. H07ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101416 TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646;

Wired NIC 34:E6:D7:12:73:E2


Wireless NIC 80:00:0B:4E:10:5B


Bluetooth NIC 80:00:0B:4E:10:5F

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 09, 2015 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 09, 2015 02:35 PM 
I was able to get hold of Janeanne and fix the
problem with her computer not loading window. It
work just fine.
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Dyl Karbia Sep 09, 2015 02:04 PM 
Task reassigned to Dyl Karbia.
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Kevin Thibeault Sep 09, 2015 10:19 AM 
She was working on her laptop last night when it
shut off abruptly on her. She waited until this
morning to try to turn it back on but it wouldn't
start up. She tried starting it on her docking
station and off of it but nothing worked. The
power button will turn on for a second but then
turn off. She is available today until 5 and
tomorrow from 10:30-5.
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