Service Request Ticket - # 58050

Service Request Information

CONTACT Name Cruz Monrroy, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2015 11:01 AM
Department Student Enrichment Program Phone 88699
Location Email monrroya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz Quad #Z0H6
Serial No. D25G80QSDHJR Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS Unknown Software MAC OS 10.7 Lion(downgrade to 10.6), Microsoft Office 2011 std for MAC from P0081871, WIN 7 PRO full license from P0082708 via Parallel Desktop 7 from P0082710 and MS Office Pro Plus 2010 WIN from P0082710

Wired NIC C8:2A:14:48:06:FB


Wireless NIC E4:CE:8F:5D:97:62


Bluetooth NIC 04:0C:CE:E7:3C:8C

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 09, 2015 02:22 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Sep 09, 2015 02:22 PM 
Cleared browsing data and launched successfully
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Ruby Tidwell Sep 09, 2015 02:09 PM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Sep 09, 2015 11:01 AM 
She is unable to get into her email when going
through the portal page in safari and trying to
open her email through the link in the portal. She
gets the error the safari cannot open this page.
She would like someone to come take a look at it
as soon as possible and will be in her office
today from 12:30-5.
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