Service Request Ticket

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Service Request Information

CONTACT	Name	Solario, Christopher	Date	Sep 09, 2015 02:40 PM
	Department		Phone	88551
	Location		Email	solarioc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150103 (opens in a new window)	Bldg/Room	SAC 105
	Service Tag		Description	Apple iMac 27-inch #Z0PF
	Serial No.	D25Q8032F8J9	Location	Christopher Solario, SEP Asst Director
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2015004715, Parallels Desktop v.10 for Mac(free upgrade v.11)frpm VISA2015004738
	Wired NIC	38:C9:86:00:DE:2F
	Wireless NIC	AC:29:3A:9F:8D:FF
	Bluetooth NIC	AC:29:3A:9F:8E:00

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Kevin Thibeault	Sep 17, 2015 11:11 AM	Task reassigned to Self Resolved.	Add Attachment
Kevin Thibeault	Sep 17, 2015 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 17, 2015 10:49 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Sep 17, 2015 10:49 AM	Can you call him back and let him know that there isn't a way to get his WOU calendar functioning on MAC outlook. He will have to use the online feature.	Add Attachment
Kevin Thibeault	Sep 17, 2015 08:31 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Sep 17, 2015 08:31 AM	He called in stating that he doesn't have the calendar portion of outlook installed.	Add Attachment
Megan Thibeault	Sep 16, 2015 05:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 16, 2015 05:03 PM	Changed his password and it started working	Add Attachment
Kevin Thibeault	Sep 16, 2015 01:37 PM	Said he is still having issues and its stating "not connected to WOU"	Add Attachment
Claire Buehler	Sep 16, 2015 10:31 AM	Task reassigned to UCS Tech.	Add Attachment
Claire Buehler	Sep 16, 2015 10:31 AM	he Will be in 1-2 or after 4	Add Attachment
Megan Thibeault	Sep 16, 2015 08:15 AM	Task reassigned to Claire Buehler.	Add Attachment
Katie Halvorson	Sep 15, 2015 03:49 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Sep 15, 2015 03:49 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Sep 15, 2015 03:49 PM	Called and said someone came over and checked on it but they couldn't figure it out and someone was going to contact him. He hasn't heard anything and would like this completed. He is in all day tomorrow and to give a call before heading over.	Add Attachment
Megan Thibeault	Sep 11, 2015 10:32 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Sep 11, 2015 10:32 AM	can you test this? you can use my laptop	Add Attachment
Kevin Thibeault	Sep 11, 2015 08:28 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Sep 11, 2015 08:28 AM	He called asking if someone could stop by today and do this for him today. He will be in his office all day until 5.	Add Attachment
Dyl Karbia	Sep 09, 2015 03:13 PM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Sep 09, 2015 02:40 PM	Called in stating he has just received a new computer but needs outlook installed on this device for him. He will be in his office the rest of the day but would like a phone call before you stop by.	Add Attachment