Service Request Ticket - # 58054

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2015 03:01 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150087[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro Retina 15.4in #Z0RG
Serial No. C02QC0Z5G8WM Location PDR

CPU Intel Core i7(2.5GHz quad, 6MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2015004715, Adobe CC2015* named user(renewed MAY2016), Vectorworks 2016 upgrade(previous 2013) single user stand-alone license(NOT LAB LICENSE) from P0101656 AUG2016; AnimationWorks v1.3.9 add-on for Vectorworks2016 VISA2016005812 order8609 OCT2016

Wireless NIC AC:BC:32:97:11:FB


Bluetooth NIC AC:BC:32:97:11:FC


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Nov 02, 2015 04:09 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 02, 2015 04:09 PM
John talked with Scott and he updated the software 
and his license and got it working.
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Ruby Tidwell Nov 02, 2015 04:09 PM
Task reassigned to Ruby Tidwell.
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John Rushing Oct 29, 2015 10:05 AM
http://www.vectorworks.net/downloads/fundamentals/
version9/InstallationReadMe.txt
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Ruby Tidwell Oct 28, 2015 03:55 PM
Task reassigned to John Rushing.
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Ruby Tidwell Oct 28, 2015 03:45 PM
Install was successful, but none of the serial numbers 
worked.  This might have to do with the following:  

There is a USB drive that goes with VectorWorks that he has 
to plug in to use the software -- the USB drive wasn't 
recognized on the laptop at all (didn't light up or appear).  
The USB ports are functioning, but that USB drive doesn't 
register.  I am under the impression that this needs to be 
running even to license with the serial number.

Possibly a different OS problem?  His old machine is running 
10.7.  
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Ruby Tidwell Oct 28, 2015 03:10 PM
QLab2 installed and licensed

VectorWorks is installing now with the serial number from his 
previous machine
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Megan Thibeault Oct 28, 2015 02:25 PM
Task reassigned to Ruby Tidwell.
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Megan Thibeault Oct 28, 2015 01:11 PM
FYI the website says this - QLab 2 is not
supported or stable on OS X 10.11 El Capitan or later.

http://figure53.com/qlab/download/
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Megan Thibeault Oct 28, 2015 01:10 PM
T:\\QLab\QLab2
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John Rushing Oct 27, 2015 04:00 PM
VectorWorks is uninstalled and Printer is 
installed.  Needs VectorWorks installed and QLab 
1.3.5.
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Megan Thibeault Oct 27, 2015 03:08 PM
Task reassigned to John Rushing.
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Megan Thibeault Oct 27, 2015 03:08 PM
Can you run over and look into this please before
the end of the day
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Katie Halvorson Oct 27, 2015 02:34 PM
Status changed from (2) Scheduled to (1) Pending
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Katie Halvorson Oct 27, 2015 02:34 PM
Status changed from (2) Scheduled to (1) Pending
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Katie Halvorson Oct 27, 2015 02:34 PM
VectorWorks is trying to find the license and no
success.  He has one and needs this software to
work again.
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Ruby Tidwell Oct 27, 2015 01:33 PM
He may also look into getting an Ethernet adapter 
soon
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Ruby Tidwell Oct 27, 2015 01:30 PM
Set up with Scott - was unable to add Limo2 
printer at this time (might be due to 
restarting Krusty?) but he will try in a bit 
and I will check in to see if he still needs 
help with anything else.

He's holding onto his old MacBook for a while 
and will drop it off to us when he's all set on 
his new machine and has all his data 
transferred.
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Megan Thibeault Oct 27, 2015 11:24 AM
Task reassigned to Ruby Tidwell.
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Megan Thibeault Oct 27, 2015 11:24 AM
Task reassigned to Ruby Tidwell.
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Megan Thibeault Oct 27, 2015 11:24 AM
****This is an email****
Would it be possible to keep the old one in the
office just long enough to make sure that
everything works on the new one?  No more than a
few days if everything works.  I'd like to make
sure that none of my projects get interrupted by
the almost inevitable software update issues.

Thanks,
S
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Megan Thibeault Oct 27, 2015 11:24 AM
****This is an email****
Any time today would be great.  Tomorrow would be
ok in the early afternoon.

Thanks,
S

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Megan Thibeault Oct 27, 2015 09:37 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Oct 27, 2015 09:28 AM
Status changed from (6) Ready to Deliver to (1) Pending
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Megan Thibeault Oct 27, 2015 09:27 AM
****This is an outgoing email****
Hi Scott,

We were just following up with you regarding a
service request that we have for you.  (#58054)

Description: NEW EQUIP SETUP: (GFA) Deliver Apple
MacBook Pro Retina replacing W#20091473[Edit Inv] to Rice
101B. (Order#8532)

We were wondering when a good time for someone to
come by and get you setup with your new MacBook.
Please make sure to move anything saved locally on
W20091473 to a network/external drive.

Thanks,
Megan Eichler
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Public
Ranjit Kayastha Oct 26, 2015 11:40 AM
Task reassigned to UCS Tech.
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Ranjit Kayastha Oct 26, 2015 11:40 AM
Task reassigned to UCS Tech.
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Ranjit Kayastha Oct 26, 2015 11:40 AM
**********************************************
Please join to AD, and ready to deploy.

**********************************************
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Ranjit Kayastha Oct 26, 2015 11:39 AM
Installed all the software's and the setup is 
completed. 
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Ranjit Kayastha Oct 23, 2015 02:48 PM
Installed: ColorMunki, Gimp, Creative Cloud
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Tricia Flaherty Oct 16, 2015 04:17 PM
he may still have the old autocad WS for MAC in
his "purchased" in his APP Store when he logs in
but they no longer offer it as an app on Apple App
store now
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Tricia Flaherty Oct 16, 2015 04:07 PM
now AutoCAD WS  is a free 2D CAD software that is
now called AutoCAD 360  -
http://www.autodesk.com/products/autocad-360/overview
 on a MAC desktop or laptop this does not look
like software to install but actually a web based
app and requires he sign in with an account he may
use it as an app on aiOS device though so he may
not realize that it is not a download and install
on the laptop
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Tricia Flaherty Oct 16, 2015 04:01 PM
for Adobe since he is named user he can download
just the applications he wants to use but it would
be helpful for us to load the Adobe CC desktop app
so he can just log in and then select the
downloads - T:\Adobe
CCE\CCEPackages\CC2015\CreativeCloudSet-Up.exe
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Tricia Flaherty Oct 16, 2015 03:57 PM
Gimp is freeware --  http://www.gimp.org/

Makerbot goes with their 3d scanner and printer - 
http://www.makerbot.com/makerware-for-digitizer
and 
http://www.makerbot.com/desktop
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Tricia Flaherty Oct 16, 2015 03:50 PM
For colorMunki that goes with a spectrophotometer
 USB device that included Software but was
probably originally in Drivers folder but Scott
should have disk media or you can go here for
software downloads-- 
http://xritephoto.com/ph_product_overview.aspx?ID=1115&Action=support
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Ranjit Kayastha Oct 06, 2015 11:40 AM
Left Vm

I will go over to her office and find out what software is she 
using and the one I am confused for which version is she using 
because she didn't mentioned any version.
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Ranjit Kayastha Oct 02, 2015 02:30 PM
Task reassigned to New Equip. Setup.
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Ranjit Kayastha Sep 29, 2015 04:18 PM
***********************************************
Please join to AD and ready to deploy!


***********************************************
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Ranjit Kayastha Sep 29, 2015 04:17 PM
Everything is done. It's ready to go.

Installed all software that he needs. But I didn't
find:
Adobe Suite (Cloud)
AutoCAD WS
ColoMunki
Gimp
Makerbot
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Kevin Thibeault Sep 25, 2015 11:55 AM
****This is an email****
As per your request, here is the list of
applications on my current laptop (#20101246) that
need to be installed on the new computer.  I'm not
sure which of these you'll need to install and
which I'll need to re-download and install myself;
I guess that depends on who did it the first time.
 Some of these may require new license purchases
to get a version that works with the new OS; I
guess we will have to look at those on a
case-by-case basis.

Thanks,
S

Adobe Suite (Cloud)
Audacity
AutoCAD WS
ColorMunki
Epson Scan
Facetime
Final Cut Pro
Firefox
Gimp
Keynote
Makerbot
Microsoft Office
Qlab
Skype
Vectorworks 2013
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Ranjit Kayastha Sep 24, 2015 04:51 PM
just need to know what additional software does 
Scott need or wants to transfer from his laptop. 
I have left VM to Scott asking about it. The 
laptop is back at it's place.
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Ranjit Kayastha Sep 24, 2015 04:03 PM
Imaged and all the setup is done.
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Ranjit Kayastha Sep 24, 2015 12:48 PM
Task reassigned to Ranjit Kayastha.
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Tricia Flaherty Sep 23, 2015 05:09 PM
Soctt May have software that he wants to transfer
to this station from another laptop, etc. If you
need help tracking down licensing for specific
titles and versions that he indicates he needs,
please let me know.  examples: FinalCut,
Vectorworks? or even the Adobe CC desktop as he is
a named user
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Sarah Pettigrew Sep 09, 2015 03:01 PM
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and 
delivered to Scott Grim in Rice 101B. The WOU # of the new laptop 
is 20150087[Edit Inv] and the old laptop is 20091473[Edit Inv]. The new equipment 
is on the shelves across from the restroom in ITC 009.
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