Service Request Ticket - # 58058

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2015 08:10 AM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20130821[Edit Inv] (opens in a new window) Bldg/Room NS 204
Service Tag Description Dell 19-inch P190S Flat Panel Monitor
Serial No. NEW-CN0YGP397287244IDKML RMAD-CN0MN008716234304681 Location NS 204 BIOLOGY LAB Station 2C
TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 17, 2015 04:10 PM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Sep 17, 2015 04:10 PM 
new monitor is setup and in place
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Megan Thibeault Sep 16, 2015 04:55 PM 
got the new monitor, will have someone take it
over tomorrow
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Megan Thibeault Sep 14, 2015 11:25 AM 
WO6684914
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Megan Thibeault Sep 11, 2015 12:35 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Sep 11, 2015 12:35 PM 
DELL CASE #SR917061300
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Megan Thibeault Sep 11, 2015 10:32 AM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Sep 10, 2015 01:42 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 10, 2015 01:42 PM 
Monitor 20130821[Edit Inv] needs to be warrantied -- it is
at the side of my desk with a sticky note.
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Ruby Tidwell Sep 10, 2015 11:40 AM 
Loaner has no WOU # ??
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Ruby Tidwell Sep 10, 2015 11:39 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Sep 10, 2015 11:37 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 10, 2015 11:37 AM 
The monitor is acting like you are pressing the
menu buttons on it, even when you're not touching
it; very sporadic.  Bringing it back to the office
(it's still under warranty) and leaving a temp in
there.
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Ruby Tidwell Sep 10, 2015 11:25 AM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Sep 10, 2015 08:10 AM 
****This is an email****
Hello,

Monitor # 20130821[Edit Inv] in rm 204 of the Nat Sci bldg
is freaking out. The screen is flashing light to
dark, and flipping rapidly back & forth between
the "brightness" to " energy use" choices. I've
shut it down for now, but it would be good to have
someone get it fully functional again before the
start of Fall term.

It's attached to computer # 20130818[Edit Inv].

Thanks.

-Piper
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