Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Sep 10, 2015 10:06 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131071 (opens in a new window)	Bldg/Room	RWEC
	Service Tag		Description	Apple MacBook Pro 15-inch w/Retina Display #Z0PT
	Serial No.	C02MV0NFFD58	Location	Erine Traine
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094370, Apple Final Cut Pro X from P0094319(redemption Code)
	Wireless NIC	3C:15:C2:DC:77:6E
	Bluetooth NIC	3C:15:C2:DC:77:6F

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 10, 2015 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 10, 2015 01:59 PM	Check with Kathy regarding the problem with the keyboard typing all caps and realize the keyboard was faulty. Swapping with another keyboard solve the problem.	Add Attachment
Dyl Karbia	Sep 10, 2015 01:36 PM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Sep 10, 2015 10:06 AM	She called in on behalf of Dr. Patrick Graham stating that he plugs in his laptop to his monitor and he is only able to type in caps. He would like someone to come down and help him out as soon as possible. He will be in the office all day but contact Kathy for assistance.	Add Attachment